Terms of Service

Last Updated: September 2026

Welcome to DIVINE Innerwear. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before placing an order.

1. About Our Store

DIVINE Innerwear provides ladies' innerwear and related products through our online store. We aim to provide accurate product information, pricing, availability, and customer support.

2. Product Information

We make every effort to ensure that product descriptions, images, sizes, colors, and other information displayed on our website are accurate. However, slight differences in color or appearance may occur due to screen settings, photography, or product availability.

Product availability may change without prior notice.

3. Orders

When you place an order through our website, you are responsible for providing accurate and complete contact, delivery, and product information.

We reserve the right to contact you to confirm your order before processing it.

An order may be cancelled or declined if the requested product is unavailable, information provided is incorrect, or there is an issue with the order.

4. Pricing

All product prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that prices are accurate. If an incorrect price is displayed due to a technical or administrative error, we may contact you before processing the order.

5. Delivery

We offer delivery to available locations within Pakistan. Delivery times may vary depending on your location, courier service, weather conditions, holidays, and other circumstances.

Once an order has been handed over to the courier, delivery times may be outside our direct control.

Customers are responsible for providing a correct and complete delivery address and contact number.

6. Discreet Packaging

We understand the importance of privacy when purchasing innerwear. Orders are packed discreetly to help maintain customer privacy.

7. Exchange & Return Policy

Due to the personal and hygienic nature of innerwear products, exchange or return eligibility may be subject to specific conditions.

Products must meet our applicable hygiene, packaging, and condition requirements. Please contact our customer support team before sending any product back.

For complete details, please refer to our Exchange & Return Policy.

8. Customer Responsibility

Customers are responsible for checking product information, size details, delivery information, and other relevant details before placing an order.

Customers should also ensure that someone is available to receive the package at the provided delivery address.

9. Payments

Where applicable, payment must be completed using the payment method available or agreed upon for your order.

Orders may not be processed until the required payment or order confirmation has been completed.

10. Privacy

We respect your privacy and handle customer information responsibly. Information provided during ordering or communication may be used for order processing, delivery, customer support, and other legitimate business purposes.

Please review our Privacy Policy for more information.

11. Website Use

You agree to use the DIVINE Innerwear website only for lawful purposes.

You must not attempt to misuse the website, interfere with its operation, gain unauthorized access, or use the website for fraudulent or unlawful activities.

12. Intellectual Property

All website content, including logos, images, text, graphics, designs, product information, and other materials, belongs to DIVINE Innerwear or its respective content owners unless otherwise stated.

Content may not be copied, reproduced, modified, or distributed without appropriate permission.

13. Changes to These Terms

DIVINE Innerwear may update or modify these Terms of Service from time to time. Any changes will be published on this page with an updated date.

Your continued use of our website after changes are posted means you accept the updated terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

DIVINE Innerwear
Shah Alam Market, Lahore 54000, Pakistan

Phone / WhatsApp: 0308 8379758
Phone / WhatsApp: 0330 1799990
Email: info@divineinnerwear.com

Thank you for choosing DIVINE Innerwear.