Return & Refund Policy

Last Updated: September 2026

At DIVINE Innerwear, we want you to have a comfortable and reliable shopping experience. Because our products are personal and intimate in nature, returns and exchanges are subject to specific hygiene and product-condition requirements.

1. Return & Exchange Eligibility

For hygiene and safety reasons, innerwear products may only be eligible for return or exchange when they meet our applicable return conditions.

A product may be considered for return or exchange if:

• The wrong product was sent by us.

• The product received is damaged or defective.

• The product does not match the confirmed order.

• The product remains unused and meets our hygiene requirements.

• The original packaging, tags, and other required items are intact.

2. Hygiene Requirements

For health and hygiene reasons, used, worn, washed, or damaged innerwear cannot be returned or exchanged.

We reserve the right to refuse a return or exchange if the product shows signs of use or does not meet our hygiene requirements.

3. Incorrect or Damaged Product

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible after delivery.

Please provide your order details and clear photographs of the product and packaging so our team can review the issue and guide you through the next steps.

4. Size-Related Exchanges

Please carefully check the available size information before placing your order.

A size exchange may be possible only where the product is eligible, unused, unopened, and meets our hygiene requirements. Exchange availability also depends on the availability of the requested size.

5. Non-Returnable Items

For hygiene and safety reasons, products that have been:

• Worn or used

• Washed

• Damaged after delivery

• Altered or modified

• Returned without the required packaging

• Returned outside the applicable return period

may not be eligible for return or exchange.

6. Return Request

Please contact our customer support team before sending any product back.

Do not send a product to an address without receiving return instructions from our team.

Once your request is reviewed, we will provide the appropriate instructions if the item qualifies for return or exchange.

7. Refunds

If a refund is approved, the refund method and processing time may depend on the original payment method and applicable circumstances.

Refunds are generally processed only after the returned product has been received and inspected.

Shipping or delivery charges may not be refundable unless the return is due to an error attributable to DIVINE Innerwear or otherwise required under applicable law.

8. Return Shipping Charges

If the return or exchange is due to an incorrect, damaged, or defective item supplied by us, we will review the situation and advise you regarding applicable return shipping arrangements.

For other approved exchanges or returns, applicable delivery or return charges may be the customer's responsibility.

9. Exchange Availability

Exchanges are subject to product and size availability.

If the requested replacement is unavailable, our customer support team will discuss the available options with you.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation may not be possible after an order has been dispatched.

11. Important Note

Because innerwear is a personal and hygienic product category, we strongly recommend checking the size, product details, color, and other relevant information before placing your order.

If you are unsure about a product or size, please contact our team for assistance before ordering.

12. Contact Us

For return, exchange, or refund questions, please contact:

DIVINE Innerwear
Shah Alam Market, Lahore 54000, Pakistan

Phone / WhatsApp: 0308 8379758
Phone / WhatsApp: 0330 1799990
Email: info@divineinnerwear.com

We are committed to handling eligible return and refund requests fairly while maintaining the privacy, hygiene, and safety standards of our customers.