Privacy policy

Privacy Policy

Last Updated: September 2026

At DIVINE Innerwear, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting us.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect information such as:

  • Full name

  • Phone number

  • WhatsApp number

  • Email address

  • Delivery address

  • City and postal code

  • Order and product details

  • Information you provide when contacting customer support

We only request information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

Your information may be used to:

  • Process and confirm your orders

  • Arrange delivery of your purchases

  • Contact you regarding your order

  • Provide customer support

  • Assist with product, size, exchange, or delivery questions

  • Respond to inquiries and messages

  • Improve our website, products, and customer experience

  • Prevent fraudulent or unauthorized activity

  • Meet applicable legal or business requirements

3. Payment Information

Where payments are processed through third-party payment providers, payment information may be handled directly by those providers according to their own privacy and security policies.

DIVINE Innerwear does not need to retain sensitive payment information unless required for legitimate business or legal purposes.

4. Discreet Shopping & Customer Privacy

We understand that innerwear purchases are personal.

We take reasonable steps to protect customer privacy and provide discreet packaging. We do not intentionally disclose the nature of your purchase to unauthorized individuals.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers, such as delivery and courier companies, when required to complete your order or provide requested services.

Information may also be disclosed when required by law or to protect our legal rights, customers, website, or business.

6. Website & Technical Information

When you visit our website, certain technical information may be collected automatically, such as browser type, device information, approximate location, pages visited, and general website usage information.

This information may be used to maintain website security, understand website performance, and improve the user experience.

7. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve our services.

You may be able to manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, social media platforms, or other service providers.

These third parties may process information according to their own privacy policies and terms.

10. Marketing Communications

If you choose to receive promotional communications from us, we may contact you about products, offers, or updates.

You may request to stop receiving promotional communications at any time by contacting us.

11. Children's Privacy

Our website is not specifically intended for children. We do not knowingly request or collect personal information from children for the purpose of making purchases.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

To make a privacy-related request, please contact us using the information below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

DIVINE Innerwear
Shah Alam Market, Lahore 54000, Pakistan

Phone / WhatsApp: 0308 8379758
Phone / WhatsApp: 0330 1799990
Email: info@divineinnerwear.com

We value your trust and are committed to handling your information with care and respect.