Shipping Policy

Last Updated: September 2026

At DIVINE Innerwear, we aim to provide a smooth, reliable, and discreet delivery experience for every customer. Please read our shipping policy before placing your order.

1. Delivery Coverage

We currently offer delivery to available locations across Pakistan.

Delivery availability may depend on the serviceability of your location and the courier service available in your area.

2. Order Processing

Orders are processed after receiving and confirming the required order details.

We may contact you by phone or WhatsApp to confirm your order, address, product, size, or other necessary information before dispatch.

Orders may take some time to process during weekends, public holidays, promotional periods, or periods of high order volume.

3. Delivery Time

Delivery time may vary depending on your location and courier service.

Estimated delivery time will be communicated during order confirmation where applicable. Delays may occasionally occur because of weather conditions, public holidays, courier issues, incorrect addresses, or circumstances beyond our control.

4. Shipping Charges

Shipping charges may vary depending on the delivery location, order size, courier service, and applicable offers.

Any applicable delivery charges will be communicated before your order is confirmed.

5. Discreet Packaging

Your privacy is important to us.

All innerwear orders are packed carefully and discreetly. We avoid unnecessary product details on the outside of the package to help maintain customer privacy.

6. Correct Delivery Information

Customers are responsible for providing accurate:

• Full name

• Phone number

• Complete delivery address

• City

• Relevant address details

DIVINE Innerwear is not responsible for delays or failed deliveries caused by incorrect, incomplete, or unreachable contact information provided by the customer.

7. Courier Delivery

Once your order has been dispatched, it may be handled by a third-party courier service.

Delivery timing, courier contact, attempted delivery, and other courier-related matters may be outside our direct control.

If the courier is unable to deliver your package, additional delivery attempts or arrangements may be subject to the courier's policies.

8. Delayed or Undelivered Orders

If your order is delayed or you experience a delivery issue, please contact our customer support team.

We will make reasonable efforts to assist you and communicate with the courier where necessary.

9. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has already been dispatched.

10. Exchange & Return

Due to the personal and hygienic nature of innerwear products, exchanges or returns are subject to our Exchange & Return Policy.

Please contact us before returning or exchanging any product.

11. Contact Us

For questions regarding shipping, delivery, or your order, please contact DIVINE Innerwear:

DIVINE Innerwear
Shah Alam Market, Lahore 54000, Pakistan

Phone / WhatsApp: 0308 8379758
Phone / WhatsApp: 0330 1799990
Email: info@divineinnerwear.com

We appreciate your trust in DIVINE Innerwear and are committed to providing a secure, convenient, and discreet shopping experience.